ReJoyce not responding or is behaving unpredictably

Do the following:

  1. Ensure that the USB cable is securely connected to both the computer and the ReJoyce
  2. Ensure that the Manipulandum is securely attached to the ReJoyce arm. The threaded metal sleeve should be tightened such that no threads are visible.
  3. From within the ReJoyce application, run the Debug Tool, and check to see if moving the ReJoyce results in the appropriate movement of the on-screen 3D model.
  4. If not, run the Calibration Utility to re-calibrate the system.
  5. If the problem persists, there may be an issue with the hardware. In this case, please open a support ticket.